To help flatten the curve and keep our staff and community safe, we have decided to continue working but with closed doors. We are assessing our operations on a day to day basis. If things change, don’t worry – we’ll get your bike back to you. Keeping the shop clean, remaining informed and self monitoring for symptoms remains a priority for our staff. We are trying to keep staff employed as long as we have work to do (safely). If you are self isolating, had exposure, have traveled out of country, OR have symptoms of fever, cough, flu or cold we DO NOT WANT YOUR BIKE. The virus is carried by droplet and contact and can live more than a week on surfaces. When you get to the shop the gate will be closed and a there will be a sign out as follows:
- We are taking reservations for repairs/service. Our current turnaround is about ten days (assuming current conditions continue). Please phone 250-334-2456 or email shop@trailbicycles.ca (we are not accepting bike drop-offs).
- If your bike is here, rest assured, we’re on it. We will contact you, as usual, when repairs are complete.
- We are accepting orders for merchandise. Just email orders@trailbicycles.ca.
- We require credit card over the phone or immediate e-transfer.
- If you have arranged to drop off a bike, please sanitize it before dropping it off. We will clean it before you pick it up.
- Keep smiling and help each other out!
